Question 1

How do i apply for a job at Cashbuild ?

Accepted Answer

Please apply and register you CV at https://www.careers-page.com/Cashbuild-careers .

Question 2

What types of products do you sell?

Accepted Answer

At Cashbuild Highgate we stock a wide range of building materials, hardware, tools, plumbing, electrical, roofing, timber, paint, garden supplies, and more.

Question 3

A product I want isn’t showing on the website. Does that mean it’s not available?

Accepted Answer

Not necessarily. Even if a product isn’t online, you can contact your nearest Cashbuild to check if they carry it or if they can order it for you. Note, this is not always possible.

Question 4

Can I request a quote for large orders or bulk materials?

Accepted Answer

Yes — you can use our “Request a Quote” tool and speak to your local store about bulk or project-based pricing. https://www.cashbuild.co.za/module/gb_quote/quote_select

Question 5

Can I order online and pick up in-store?

Accepted Answer

No, we do not offer click & collect, but you can order online https://www.cashbuild.co.za/ or via SMS 38800 and follow the prompts.

Question 6

Do you deliver building materials?

Accepted Answer

Yes, at Cashbuild Highgate delivery is available for many products. You can shop online or visit your local Cashbuild store. https://www.cashbuild.co.za/

Question 7

What is your delivery policy/lead time?

Accepted Answer

Cashbuild Highgate delivers within 2 to 5 working days. Please refer to our “Delivery Policy” page online for terms, or ask your local store for an estimated delivery time.

Question 8

Can I cancel or change my order?

Accepted Answer

If for any reason you change your mind and would like to cancel an order, please inform us within 24Hrs of placing your order. Please contact us on the contact number indicated on your order.

Question 9

What is your returns policy?

Accepted Answer

Cashbuild Highgate accepts returns for unused, undamaged items within the period specified in our Returns Policy pages. Products need to be in original condition, with packaging intact. https://www.cashbuild.co.za/content/8-returns-policy

Question 10

What if a product arrives damaged or faulty?

Accepted Answer

Please contact us immediately during office hours on the contact number indicated on your order or Tax invoice, or email us at cashbuildonline@cashbuild.co.za

Question 11

Do your products come with a warranty?

Accepted Answer

Some products are covered by manufacturer warranties; others are sold as-is. Check product descriptions or packaging, or request warranty info from Cashbuild Highgate at the time of purchase or email cashbuildonline@cashbuild.co.za for any clarification needed on warranties.

Question 12

What payment options do you accept online/in-store?

Accepted Answer

At Cashbuild Highgate we accept various payment methods (credit card, debit card, EFT, Cashbuild Payment Card, etc.). Online payment methods are listed at checkout. In-store payment options depend on the store (Cashbuild Payment Card, credit card, debit card, EFT, cash).

Question 13

Do you offer finance or payment plans?

Accepted Answer

Please note that Cashbuild Highgate does not manage loan or credit applications directly; however, we have teamed up with Capitec, and you may qualify for a discounted interest rate on credit approved for your home improvement needs when shopping at Cashbuild. For more details, please have a look here, https://www.cashbuild.co.za/content/15-finance-options

Question 14

What is the Cashbuild Payment Card?

Accepted Answer

The Payment Card is one of the services we provide to help customers with flexible payments. Visit the “Cashbuild Payment Card” section on our website for more info.

Question 15

What is VIC Loyalty?

Accepted Answer

VIC (Very Important Customer) Loyalty is our rewards program. Members earn benefits, discounts, and exclusive offers. More details are available under “VIC Loyalty” on our site. https://www.cashbuild.co.za/content/14-value-added-services#VICLoyalty

Question 16

Do you run sales, promotions or discounts?

Accepted Answer

Please view all our specials here for your specific store, https://www.cashbuild.co.za/leaflets

Question 17

What is the “Building Material Calculator” tool?

Accepted Answer

This tool helps you estimate how many materials you will need for a project (e.g. bricks, cement, tiles) you’ll need. It’s useful for planning your project.

Question 18

Who do I contact if I have a question or complaint?

Accepted Answer

You can reach us via our Contact Us form or call your local store directly. Our website also lists store contact details. https://www.cashbuild.co.za/stores

Question 19

How long will it take to get a response?

Accepted Answer

At Cashbuild Highgate we strive to respond to social media or emails within 24–48 business hours, though store queries may be faster when dealt with locally.

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